Privacy policy
This Privacy Policy describes how COMMAFORTHEMOMENT PTY LTD (ABN 75 686 154 370), trading as Comma Football (“Comma Football”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit commafootball.com (the “Site”), make a purchase, contact us, interact with our marketing or otherwise use our products and services.
We are committed to handling personal information responsibly and in accordance with applicable privacy and data-protection laws.
Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
Contact and account information, such as your name, email address, telephone number, billing address, shipping address and account details.
Order and transaction information, such as products purchased, order history, payment status, shipping information, returns, refunds and exchanges.
Payment information, which may include payment card or other payment details processed by our payment providers. We may not directly store complete payment card information.
Device and website information, such as your IP address, browser type, device information, time zone, cookie identifiers, pages and products viewed, search activity, referring websites and information about how you interact with the Site.
Customer-service information, including information you provide when contacting us about an order, return, refund, product issue or other enquiry. This may include photographs or other information you provide in connection with a product claim.
Marketing information, including your marketing preferences and information about your interactions with our emails, advertisements and promotional communications.
Fraud and security information, including information reasonably necessary to detect, investigate or prevent fraudulent transactions, payment abuse, security incidents or misuse of our services.
How We Collect Personal Information
We may collect personal information:
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directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information to us;
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automatically when you use the Site, including through cookies, pixels, log files and similar technologies;
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from service providers that assist us in operating our business, processing payments, fulfilling orders, providing customer service, conducting analytics or delivering marketing;
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from payment providers, shipping carriers and fulfilment partners in connection with your orders; and
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from advertising, analytics and social-media platforms where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
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process and fulfil orders;
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process payments, refunds and exchanges;
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arrange shipping and delivery;
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provide order confirmations and shipping updates;
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provide customer service and respond to enquiries;
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administer customer accounts;
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process returns, refunds, exchanges and product claims;
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detect and prevent fraud, payment abuse and other unlawful activity;
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maintain the security and functionality of our Site and services;
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analyse and improve our Site, products, services and customer experience;
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understand how customers interact with our Site and marketing;
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provide advertising and marketing where permitted by law;
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communicate information about products, promotions and offers where you have consented or where otherwise permitted by applicable law;
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comply with legal, regulatory, tax, accounting and other obligations; and
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establish, exercise or defend legal claims.
Legal Bases for Processing
Where the European Union General Data Protection Regulation, UK GDPR or similar laws apply, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a contract: where processing is necessary to process your order, take payment, arrange delivery, manage returns or otherwise provide products or services you have requested.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests, such as preventing fraud, securing our Site, improving our services and operating our business, provided those interests are not overridden by your rights and interests.
Consent: where you have provided consent, including for certain marketing or advertising activities or non-essential cookies where consent is required.
Legal obligations: where processing is necessary for us to comply with applicable laws, regulations, court orders or other legal requirements.
Where we rely on consent, you may withdraw your consent at any time, although this will not affect processing that occurred before your consent was withdrawn.
Sharing Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.
These parties may include:
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ecommerce and website service providers;
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payment processors and financial institutions;
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warehouses, fulfilment providers, shipping carriers and logistics partners;
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customer-service providers;
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information technology, hosting and security providers;
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analytics providers;
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advertising, marketing and social-media platforms;
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professional advisers, including accountants, lawyers and insurers; and
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government authorities, regulators, law-enforcement agencies or other parties where required or permitted by law.
We use Shopify to operate our ecommerce store and support functions including checkout, order processing and other ecommerce services.
We use Klaviyo to support email marketing, customer communications and related marketing activities.
We use Google services for purposes that may include website analytics, advertising, performance measurement and understanding how customers interact with our website and marketing.
We use Meta services for purposes that may include advertising, audience measurement, campaign performance and understanding how customers interact with our website and advertisements.
Depending on your location and applicable law, information collected through advertising, analytics and similar technologies may be processed only after you have provided any consent required for non-essential cookies or tracking technologies.
We may also share personal information with payment providers, fulfilment partners, shipping carriers and other service providers where reasonably necessary to process and deliver your order or provide services you request.
We do not authorise service providers to use personal information for purposes unrelated to the services they provide to us except where permitted by law or separately disclosed to you.
We may disclose personal information where reasonably necessary to comply with applicable laws or legal processes, protect our legal rights, prevent fraud or unlawful activity, or protect the rights and safety of Comma Football, our customers or others.
We may also disclose personal information in connection with a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, subject to applicable law.
International Transfers
Comma Football operates in Australia and sells products internationally. Some of our service providers, fulfilment partners, technology providers and other recipients of personal information may be located outside Australia or outside the country in which you reside.
As a result, your personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we take appropriate steps to protect personal information transferred internationally, including through contractual protections, recognised transfer mechanisms or other safeguards required by applicable data-protection laws.
Where Australian privacy law requires us to identify countries in which overseas recipients are likely to be located, we will provide this information where practicable based on our current service-provider and operational arrangements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, accounting and regulatory obligations.
Retention periods vary depending on the type of information, the reason it was collected and applicable legal requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it where required by applicable law.
Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about products, promotions, offers and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us at support@commafootball.com.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notices or communications concerning an existing purchase.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used, improve performance and, where permitted, provide advertising and measure marketing effectiveness.
Cookies may include:
Essential cookies, which are necessary for the Site to function and enable features such as checkout and account access.
Functional cookies, which help remember your settings and preferences.
Analytics cookies, which help us understand how visitors interact with the Site and improve its performance.
Advertising cookies, which may be used to measure advertising effectiveness and provide advertising relevant to your interests.
Where required by applicable law, we obtain your consent before using non-essential cookies or similar tracking technologies, including certain analytics and advertising technologies.
You can manage your cookie preferences through the cookie controls available on our Site, where provided, and through your browser settings. You may withdraw or change your consent at any time using the available cookie controls. Blocking or disabling certain cookies may affect the functionality or performance of the Site.
Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have rights relating to your personal information.
These may include the right to:
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request access to personal information we hold about you;
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request correction of inaccurate or incomplete personal information;
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request deletion of personal information in certain circumstances;
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object to or restrict certain processing;
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withdraw consent where processing is based on consent;
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request portability of certain personal information;
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opt out of certain marketing communications; and
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make a complaint to an applicable privacy or data-protection regulator.
These rights are subject to applicable legal requirements, limitations and exceptions.
To exercise a privacy right, please contact us at support@commafootball.com. We may need to verify your identity before completing your request.
We will respond to valid requests within the timeframe required by applicable law.
Australian Privacy Rights
Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply, you may request access to personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.
If you believe we have breached applicable Australian privacy law, you may contact us at support@commafootball.com.
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
European Union and United Kingdom Residents
If you are located in the European Economic Area or United Kingdom and applicable data-protection laws apply to our processing of your personal information, you may have additional rights, including rights of access, correction, erasure, restriction, objection and data portability.
You may also withdraw consent at any time where we rely on consent as the legal basis for processing.
You may have the right to lodge a complaint with the data-protection supervisory authority responsible for your country or place of residence.
Security
We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.
Children's Privacy
Our Site and products are not directed at children for the purpose of collecting personal information from them.
Where consent from a parent or guardian is required under applicable law for the collection or processing of a child's personal information, we will take reasonable steps to obtain that consent.
If you believe that a child has provided personal information to us in circumstances where parental or guardian consent was required, please contact us at support@commafootball.com.
Third-Party Websites
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing the privacy policies of any third-party website or service you access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices, services or applicable legal and regulatory requirements.
The current version of this Privacy Policy will be published on this page. Where required by applicable law, we may provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, would like to exercise a privacy right or wish to make a privacy complaint, please contact:
COMMAFORTHEMOMENT PTY LTD trading as Comma Football
Email: support@commafootball.com
Address: Suite 3177, Shop 1/1 Benaud Place, Telopea NSW 2117, Australia
ABN: 75 686 154 370
