Frequently Asked Questions

To help you find the best fit, we recommend reviewing the size chart provided on the relevant product page before placing your order.

If you need additional sizing assistance, please contact us at support@commafootball.com before purchasing.

In-stock orders are generally dispatched within 2 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available. Please allow up to 48 hours after dispatch for tracking information to update.

Pre-Orders:

Estimated pre-order availability or dispatch dates will be displayed on the relevant product page at the time of purchase.

Pre-order dates are estimates and may change due to production, freight, customs, carrier delays or other circumstances. We aim to dispatch pre-orders as close as reasonably possible to the estimated date and will communicate material delays or updates by email where appropriate.

If your order contains both an in-stock product and a pre-order product, the order will be held until all products are available.

If you would prefer to ensure that an in-stock product is dispatched independently of a pre-order product, we recommend placing separate orders.

Shipping times vary depending on the destination and shipping method. Most orders are expected to arrive within approximately 7–15 business days after dispatch.

Delivery timeframes are estimates and may be affected by carrier delays, customs processing, public holidays, peak trading periods or other circumstances outside our reasonable control.

We currently offer shipping to the following destinations:

Oceania: Australia, New Zealand

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico, United States

Asia and Middle East: Bahrain, China, Hong Kong, Israel, Japan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam

Africa: Algeria, Morocco, Nigeria, South Africa

Available shipping destinations may change from time to time. The destinations available for your order will be shown at checkout.

For orders to Saudi Arabia, a valid Short Address may be required to complete shipment.

North America: Canada, Mexico, United States

Asia: Bahrain, China, Hong Kong, Japan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam

Africa: Algeria, Morocco, Nigeria, South Africa

Our returns, refunds and exchanges are handled in accordance with our Refund Policy and applicable consumer law.

Please review our full Refund Policy before making a purchase.

Sale or final-sale products may be subject to restrictions on change-of-mind returns or exchanges. However, these restrictions do not limit any rights you may have where a product is faulty, damaged, misdescribed or otherwise fails to meet applicable consumer guarantees.

Consumers in some jurisdictions, including eligible customers in the European Union and United Kingdom, may also have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions.

For customers who do not have a statutory right of withdrawal, we do not generally accept returns or exchanges solely because you selected the wrong size or changed your mind, except where our Refund Policy expressly provides otherwise.

Please review the applicable size chart and product information carefully before placing your order. If you need sizing assistance, contact our Customer Service team at support@commafootball.com.

Nothing in this policy limits any statutory right of withdrawal or any rights you may have in relation to faulty, damaged, misdescribed or otherwise non-compliant goods.

If your order has not yet been processed or dispatched, please contact us at support@commafootball.com as soon as possible if you would like to request a cancellation or change.

We will try to accommodate your request where reasonably possible, but we cannot guarantee that an order can be cancelled or amended once processing has begun.

Any statutory cancellation or withdrawal rights available to you under applicable law are not affected by this process.